The following terms and conditions are agreed if the user is using the website. BoxLark.com has the right to modify and change these rules and conditions without any intimation or notice at any time. It is recommended that the users visit this page on and off. BoxLark.com is the owner of the materials that are utilized for the production of our products. Our material is not shared and sold to other parties. It is the right of BoxLark packaging they can distribute free samples or display the custom-created printed boxes for the customers in order to showcase their expertise and display designs.
You agree to defend, indemnify, and hold harmless BoxLark.com including its members, directors, employees, representatives, vendors, suppliers, affiliates, and subcontractors from and against any claims, or damages, in case a claim or assert is made against the company because of the so-called wrong acts of the customers or un-proven printing performed of the products by the company and requested by the customers. (a) violates any legal protection of any individual; (b) includes events that are malicious, abusive, or foul; and (c) are the results of unauthorized access to any password-protected area of our website. You shall compensate and hold us safe from any loss, harm, destruction, or vandalism which arises because of any claim (1) safeguard the company against any asserts (2) tip any verdict award; and (3) pay us for any judicial fees and expenditures which are involved.
All our products’ prices are listed in USD (U.S. dollars). Orders must be paid in the same currency through an authenticated and approved payment method. Orders are processed once the total payment, including taxes and shipping charges, has been received.
To place an order, customers must provide the final design or product specifications, either as electronic files or hard copies. Once the final proof has been approved, the printing tasks are sent to our press department to begin production. No changes to timing, design, or product specifications are allowed at this stage.
Cancellation Policy:
Non-Customizable Orders:
We accept returns and exchanges for non-customizable orders within 180 days of receipt. The product must be new, unused, and in its original condition. Returns must be initiated by contacting our support team and returned by mail at the customer’s expense. A 10% restocking fee of the product price will apply to all accepted returns.
Custom Orders:
Custom-made orders are crafted to your unique specifications and cannot be resold; therefore, all sales are final. However, if we determine a defective product, we are committed to replacing or discounting it.
Here are the terms for inspecting and reporting any issues:
The company reserves the right to make the final decision regarding the acceptance of returns, applicable restocking fees, and resolutions based on the product and specific circumstances.
Thus, our company aims to provide high-quality products and exceptional service. If you encounter any issues, don’t hesitate to contact us. Your satisfaction matters to us!
Customers who order from within the state of IL have to pay sales tax too. The company needs to see your tax exemption certificate at the time of placing your order in case you are tax-exempt.
The order placement also includes sending the company the final form of the product or services via electronic file or hard copy of the ordered product or services they need the company to do for them. The printing tasks are sent to the press department once you send us the agreement. As a customer, it is your duty to update and examine the proof. The company should not be kept waiting for contradicted proofs causing delays. You should remember that the turnaround time which is disclosed on our website is effective after the proof of agreement.
You are requested to go through the proof before agreeing upon it. Please check your original file for any expected errors in spacing, copy, layout, punctuation, or the picture position and the text printed. Proofs in electronic forms don’t handle transparency; over-printing problems or color improvement from RGB or Pantone to CMYK. The company is not responsible for the printed version of products with laminations.
The customer is fully responsible for all that is contained in the final approved proof. The color to be printed is produced from the submitted artwork file but it cannot be exactly like that color due to the built-in limitations of the printing processes as well as adjoining picture ink needs, the color accuracy cannot be guaranteed. When you place an order, you agree to this drawback of the system. The employees are advised to try their best to provide the closest color but the company is not liable for color changes between expected and printed work. There will be no reprinting done for such color alterations which are there due to the system limitations. We are not responsible for the matching color, ink, or density on the printed products that you approved. However, the company guarantees color precision and matching if you order a hard proof from the company. This is to inform you that hard copy proof will cost you more otherwise.
BoxLark is not to be considered responsible if there are errors in the final printed product like: spelling and grammar mistakes, font mistakes, graphics, punctuation, erroneous fonts, die lines, cropping marks. Issues such as cracks in folds, overprinting errors, or differences in finished product size may occur. All packaging material is shipped flat and pre-assembled.
Once you have paid or sent the complete amount of your order to the company and shared your order with artwork/file either in hard form or electronic form, and agreed upon the shared content, which is reviewed by the press department then the production speed and printing turnaround time starts. When placing an order on our website you can select the production speed which shows the number of working days from printing to shipment. You should send your agreement to the proof before 10 a.m. Central Standard Time (CT). The Company and its employees try their best to provide you with your products in time via shipping. In case of any delay, BoxLark.com is not liable for any loss/damage done because of the delay in shipping. The customers accept that the company is not responsible for any delay because of the weather or customs issues which cannot be controlled directly by us. If there is a problem with the printing process, the charges will be refunded although orders aren’t cancelled caused by delay in printing.
You decide to bill the entire amount in terms of customs duties and fees when shipped to respective locations. As a customer, it is your duty to clear amounts of customs for shipping the products outside the USA. The company provides 10 to 12 days for shipping the product while 6-8 days for accelerated shipping (with 2-3 days for ground shipping) to any location within the USA having no weight and quantity limit. Shipping to the extra locations will cost you extra charges. The company is not responsible for the delivery transportation timings, and loss or damage which is done during the shipping. Legally the company is not to be blamed for any loss in shipping. Although this type of incident can be brought to our attention 6 working days after the shipment. If you provide us incorrect shipment delivery address or otherwise make an error in the submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.
For any queries, contact us at sales@BoxLark.com or call +1 (800) 811-5541.
BoxLark.com inclusively offers free reseller signups which can lead to up to 30% off on your standard quotes. All your future queries are processed with discounted quotes. While processing the order you can request a form from our sales rep. or email us at sales@BoxLark.com with subject to: Reseller form required. We will send you the format within 24 hours of your request. The form can be submitted to sales@BoxLark.com or your accounts manager.
We are determined to provide the best services at a competitive rate to our resellers. For further information, you can call us at +1 (800) 811-5541. Resellers may sell the product through their own brand, channel, website, or stores. BoxLark.com may make certain marketing materials available to resellers for use in marketing the products.
BoxLark, a one stop destination for all your Printing and Packaging needs. Creative Design team, latest printing techniques and experienced packaging specialists are Core Strengths, which make us apart from competitors.